Capacity Planner (Customer Service)

Job ID: 4162616

Location:
Fort Worth (USA)
Job function:
Customer Service

As an international brand company with German roots, we at RECARO pursue the vision of improving the performance of people in motion like no other. In keeping with our tradition, Safety, Quality, and Ingenious Design are at the core of all that we do. This allows us to exceed the expectations of our customers every day and make performance something you can feel: Feel Performance.

In addition to RECARO Holding and RECARO Child Safety, our corporate group also includes RECARO Aircraft Seating headquartered in Schwäbisch Hall. We develop, produce, and market innovative seats for economy and business class, which meet the highest standards when it comes to comfort, lightweight construction, and design. As an internationally renowned brand, we are one of the world’s three largest suppliers of aircraft seats with our premium products. To enhance our team, we are looking to fill the following position at our site in Fort Worth at the earliest possible date:

Capacity Planner (Customer Service)

Overview

This role shall be a critical part in defining an UpToDate capacity planning process and drive this process throughout the organization. The Spares Capacity Planner is responsible for coordinating and scheduling the spare part, spare assembly and modification kits on time delivery to all RECARO customers by releasing both spares assembly orders and modification kits orders in SAP and ensuring all components needed are on time in order to meet scheduled delivery dates for spare parts.

Responsibilities

  • Set up capacity planning function and drive the mind set within the group
  • Coordinate the departments of the group (e.g. Purchasing, MRP, Logistics, Quality, etc.) to ensure all components needed are on time in order to meet scheduled delivery dates
  • Define and track capacities within the group to enable proper capacity planning
  • Prepare 90-60-30 day outlooks for on time deliveries
  • Control Order Book vs. Capacity
  • Forecasts and plans capacity requirements to ensure alignment with department or unit and determine variance from production schedules, resource levels, and inventory demand
  • Recommends process and equipment improvements to optimize production capabilities
  • Determine lead times for both assemblies and mod kits (based on the longest lead time items in the BOM)
  • Determine variance from production schedules, resource levels, and inventory demand.
  • Investigate and resolve any problems that arise pertaining spare parts, spare assemblies and mod kits.
  • Organize, prepare and run daily Spares Shop Floor Meeting in coordination with Spares Coordinators
  • Run shortage report on a regular basis and initiate appropriate actions
  • Interact with customers and suppliers as required.
  • Participate in special projects as required.
  • Working closely with service coordinators to ensure customer needs are met.

Qualifications

  • Bachelor’s degree is required; Business, Supply Chain or Engineering preferred
  • 4 years of production planning or capacity planning experience with an Associate’s degree can be in lieu of Bachelor’s degree
  • Microsoft Word, Excel, PowerPoint, and Outlook  
  • SAP and MRP experience required.  
  • Teamcenter experience preferred but not required.
  • Previous customer service experience
  • Familiarity of Lean Manufacturing a plus
  • Strong SAP skills are mandatory
  • Knowledge of production processes and quality control
  • Technical skills using material requirements planning and scheduling software
  • Strong interpersonal skills and the ability to work well with all levels of employees
  • Organizational and time-management skills
  • Deadline driven

You will be a perfect fit for our team if you are enthusiastic about innovative products, enjoy setting ambitious goals, love taking on responsibility, are motivated by an environment of appreciative, trusting collaboration, and have a strong creative drive. In return, we promise to give you the freedom to develop your potential with individual development opportunities and will provide you with the necessary competencies to increase your personal responsibility so that you can face the future together with RECARO.

Our recruiting team looks forward to receiving your application. Your personal information will be kept confidential. We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business needs.

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