OEM Support Supervisor

Job ID: 3859128

Location:
Fort Worth (USA)
Job function:
Quality

As an international brand company with German roots, we at RECARO pursue the vision of improving the performance of people in motion like no other. In keeping with our tradition, Safety, Quality, and Ingenious Design are at the core of all that we do. This allows us to exceed the expectations of our customers every day and make performance something you can feel: Feel Performance.

In addition to RECARO Holding and RECARO Child Safety, our corporate group also includes RECARO Aircraft Seating headquartered in Schwäbisch Hall. We develop, produce, and market innovative seats for economy and business class, which meet the highest standards when it comes to comfort, lightweight construction, and design. As an internationally renowned brand, we are one of the world’s three largest suppliers of aircraft seats with our premium products. To enhance our team, we are looking to fill the following position at our site in Fort Worth at the earliest possible date:

OEM Support Supervisor

Overview

Position Summary: Support of the seat delivery process at the Boeing Charleston facility for all Recaro Aircraft Seating products.  The OEM Supervisor is responsible for leading all RECARO Aircraft Seating activities on the flight line at the Boeing site overseeing installation support, inspections, rework, and repairs of RECARO seats and related components, ensuring safe, timely, and high-quality support to our OEM and airline customers. The OEM Supervisor coordinates a team of technicians, serves as the primary on-site contact for Boeing and the customer for all flightline activities, and ensures compliance with RECARO, customer, and applicable regulatory requirements.

Responsibilities

  • Utilizing blueprints, Customer Maintenance Manuals, repair orders and other related technical data, performs repairs and modifications on seats.
  • Responsible for the management of the support of the delivery process of all Recaro Aircraft Seating products to the Boeing facility.
  • Interface closely with the on-site RECARO Flightline Coordinator, the end customer (airlines) as required, and The Boeing Company to resolve quality issues related to RECARO products being delivered, ensuring optimum end-customer satisfaction.
  • Maintains status logs on all items requiring repair. Documents and follows internal processes for receipt, repair, handling, storage, packing, preservation and delivery of repair parts.
  • Orders, receives and stocks parts from RAU, RAG, RAC, and RAP. Keeps track of all items and the status of all parts under repair and all other customer-supplied product.
  • Completes all related documentation required by the Company, the FAA and the customer.
  • Communicates with customers and engineers concerning the status of repairs, as assigned and needed.
  • Handles and investigates BFE (Buyer Furnished Equipment) issues in a manner that ensures customer satisfaction while minimizing the cost to the Company.
  • Supports Boeing management, attends customer production meetings, and assists customer maintenance operations in the removal, repair and reinstallation of RECARO seats.
  • Conducts training for RECARO Technicians personnel on the various aspects of RECARO seats.
  • Travels to other Boeing locations to repair seats, resolve customer concerns as well as engineering discrepancies.
  • Provides input to Engineering concerning seat component design issues, proposals and revisions.
  • Follows-up on changes to drawings and other documentation.
  • Maintain close contact and coordination with the Flightline Coordinator and On-Site Support Technicians, which is a key element of this role.

Qualifications

Education/Experience:

  • High school diploma or GED equivalent required
  • Preferred: Engineering or other technical degree
  • Minimum of 2 years’ experience in aviation manufacturing, repair, and/or customer support.
  • Must be able to work flexible hours as needed. Infrequent travel required on short notice.
  • Must have a valid driver’s license.
  • Must be able to read and interpret detailed drawings and specifications.
  • Must be able to accurately measure and make adjustments to meet specifications.
  • Must be able to use rivet machine, air tools, clamps, wrenches and various other assembly tools.
  • Requires a high degree of accuracy and attention to detail
  • Must demonstrate strong written and verbal communication skills for effective interaction with Boeing and customer representatives.

Must be able to read engineering drawings, complete basic statistical computations, write detailed reports, understand and apply the requirements of the Quality Management Manual and its procedures. Be able to use considerable judgement and discretion in the discharge of your duties. Must have total familiarity with product, its composition and the methods of production as well as an in-depth knowledge of quality guidelines, including customer requirements and the FAA.

You will be a perfect fit for our team if you are enthusiastic about innovative products, enjoy setting ambitious goals, love taking on responsibility, are motivated by an environment of appreciative, trusting collaboration, and have a strong creative drive. In return, we promise to give you the freedom to develop your potential with individual development opportunities and will provide you with the necessary competencies to increase your personal responsibility so that you can face the future together with RECARO.

Our recruiting team looks forward to receiving your application. Your personal information will be kept confidential. We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business needs.

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