Repair Station Administrator

Job ID: 3835169

Location:
Fort Worth (USA)

As an international brand company with German roots, we at RECARO pursue the vision of improving the performance of people in motion like no other. In keeping with our tradition, Safety, Quality, and Ingenious Design are at the core of all that we do. This allows us to exceed the expectations of our customers every day and make performance something you can feel: Feel Performance.

In addition to RECARO Holding and RECARO Child Safety, our corporate group also includes RECARO Aircraft Seating headquartered in Schwäbisch Hall. We develop, produce, and market innovative seats for economy and business class, which meet the highest standards when it comes to comfort, lightweight construction, and design. As an internationally renowned brand, we are one of the world’s three largest suppliers of aircraft seats with our premium products. To enhance our team, we are looking to fill the following position at our site in Fort Worth at the earliest possible date:

Repair Station Administrator

Overview

Provide excellent customer service and support the daily activities associated with the Repair Station administration.

Responsibilities

  • Respond to customer emails and phone calls in a timely manner and provide the requested information with accuracy and diligence.
  • Communicate internally with various department and coordinate the necessary actions to achieve the daily production targets.
  • Provide on time feedback to customers and internal Management Team by emails, phone calls or in person.
  • Maintain the Receiving Data Log in a daily bases, Populate Invoicing Log and update the respective information into the system.
  • Create SAP orders, Follow up with vendors and internal departments for order status, release orders as they appears available.
  • Provide Quotes and Invoicing documentation to customers and inform the Accounting Department of any outstanding payments for the proper handling.
  • Prioritize and schedule repairs by RO#.
  • Create claim forms for the repairs to be send offsite. Follow up consequently.
  • Be able to set up shipments to customers and contractors.
  • Archive documentation and maintain a database of it (hard and soft copy).

Qualifications

  • High school diploma or GED equivalent required
  • Two or more years of customer service or clerical experience
  • Demonstrated leadership and interpersonal skills due to constant communication with customers and internal personnel at all levels.
  • Be able to interpret technical data and instructions
  • Must be able to communicate effectively with different Departments and coordinate the necessary tasks with the respective personnel.
  • Must be detailed oriented and organized in daily bases.
  • Must provide feedback and work closely with the supervisors and management team and assist in team meetings

You will be a perfect fit for our team if you are enthusiastic about innovative products, enjoy setting ambitious goals, love taking on responsibility, are motivated by an environment of appreciative, trusting collaboration, and have a strong creative drive. In return, we promise to give you the freedom to develop your potential with individual development opportunities and will provide you with the necessary competencies to increase your personal responsibility so that you can face the future together with RECARO.

Our recruiting team looks forward to receiving your application. Your personal information will be kept confidential. We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business needs.

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